Legal Technology insider Issue 153, 9th October 2003
Cripps Harries Hall roll out DDS ahead of time Cripps Harries Hall has rolled out a digital dictation workflow management system on a practice-wide basis to 150 users one month ahead of schedule because the pilot project went so well. The firm’s then IT director Tanya Collett (she has since moved to Masons) said she felt “the success of a digital dictation project lies in the initial adjustment in working practices, workflow engineering and making the cultural transition” to workload distribution. In Cripps’ case the firm found that during the eight week pilot there was a 10% firm wide increase in inter-departmental work sharing with secretaries that had spare time actively searching other departments for outstanding work. The firm implemented the TotalSpeech system from BigHand.
